FREQUENTLY ASKED QUESTIONS
We have provided a list of answers of the most frequently asked questions in the FAQ section. If you have further questions, please contact us.
KEY FIGURES
What are the dimensions of the stroller folded and unfolded ?
Dimensions of unfolded stroller : L110 x h100 x l55cm
Dimensions of folded stroller : L96 x h38 x l47cm
How much the stroller weigh ?
The beautiful Babyride stroller has been designed to be sturdy and lightweight. It weighs just 7.9kg.
What's the weight limit ?
This beautiful stroller can accommodate a child up to 22kg (normative frame).
What is the age-weight range of the stroller?
La belle poussette is a 2nd age stroller for children from 6 months to around 4 years. It is approved for a child weighing up to 22 kg.
What is the capacity of the basket ?
Take all your essentials with you. This beautiful stroller features a rear pocket & a basket that can hold up to 10kg of storage. This organic cotton basket is by FILT FRANCE, a textile company founded in 1860, specializing in net knitting and manufacturing exclusively in France.
LA BELLE POUSSETTE
Can the seat be reclined ?
No, but the hammock offers a soft seat that keeps the child in a comfortable position at all times.
Is the Babyride stroller comfortable ?
With its naturally suspended hammock, footrest and umbrella, La belle poussette offers a smooth, quiet ride for you and a comfortable ride for baby, whatever the circumstances.
Soft, comfortable materials : We select only high-quality, eco-friendly materials to offer a soft, light and comfortable seat for baby, with no risk of irritation.
Is the Babyride stroller manoeuvrable ?
Suitable for use from baby’s 6th month of age, La belle poussette has been designed to take you everywhere. At just 55cm wide, it’s narrow and easy to maneuver.
Can the Babyride stroller be taken onboard a plane ?
The stroller’s dimensions do not allow it to be taken as cabin baggage. However, you can take the plane with your stroller in the hold.
How to use the brakes ?
Nothing could be simpler! To activate the brake on La belle poussette, simply press the pedal located on the right rear tire.
Is the harness adjustable ?
Yes, each of our strollers features an adjustable 5-point harness that guarantees your child’s ergonomic and secure position, while maintaining complete freedom of movement.
Why is the front wheel fixed ?
This beautiful stroller is the all-terrain stroller par excellence (snow, sand, trails…), so we chose to leave the front wheel fixed, as this makes it much easier to negotiate obstacles and move around in sand or snow. It also gives the stroller greater stability and control.
FABRICS
Can we change colors easily ?
At Babyride, the emphasis is on simplicity and functionality, making our strollers resolutely timeless.
Our hammocks are easily removable and replaceable so that colors and textures can create new expressions.
If you’d like to change your seats, simply visit our Accessories page and order the color you like.
Are the fabrics washable ?
All Babyride strollers have been designed for easy maintenance: the hammocks are removable, the textiles easy to wash, and the frame easy to dismantle.
LINEN HAMMOCK
maximum temperature 30°C/ 104°F.
do not use bleach or aggressive detergents
do not tumble dry
iron while still damp to restore its original shape (-3% for color).
LINEN color: 91% linen – 9% PA
always wash separately
FELT HAMMOCK
dry clean
do not iron
The organic cotton fabrics/nets in the basket under the Babyride® seat are removable and machine-washable. Always check the fabric label before washing.
ACCESSORIES
Is there a canopy ?
Yes, specially designed to protect baby from the sun, rain and bad weather, the 2-in-1 canopy consists of a sunshade and a removable rain cover.
Easy to install, the Babyride 2-in-1 canopy can be removed and reinstalled in just a few clicks: the waterproof cover unfolds quickly to be placed on the stroller frame and connected to the sunshade.
For further information: https://babyride.fr/en-scene/
Is there a rain cover ?
Yes, good weather protection is essential for a successful family outing. Our rain cover has been specially designed for maximum protection and is made from recycled plastic bottles.
How can I wash the canopy ?
To clean the canopy, use a cloth or sponge soaked in hot water. If necessary, use a little detergent or Marseille soap.
ONLINE PURCHASE
I am unable to complete my order and make my payment. What can I do?
If you have a problem with your order, please contact our customer service team.
Our customer service team is available on working days (Monday to Friday) from 9 a.m. to 5 p.m. local time. You can contact us by phone or send us an e-mail.
Our contact details
Telephone: +33 5 64 19 02 02
E-mail: hello@babyride.fr
I didn't receive my order confirmation. What can I do?
If you have a problem with your order, please contact our customer service team.
Our customer service team is available on working days (Monday to Friday) from 9 a.m. to 5 p.m. local time. You can contact us by phone or send us an e-mail.
Our contact details
Telephone: +33 5 64 19 02 02
E-mail: hello@babyride.fr
I cannot access my account. What can I do ?
If you have a problem with your order, please contact our customer service team.
Our customer service team is available on working days (Monday to Friday) from 9 a.m. to 5 p.m. local time. You can contact us by phone or send us an e-mail.
Our contact details
Telephone: +33 5 64 19 02 02
E-mail: hello@babyride.fr
Are BABYRIDE payments secure?
Yes, at Babyride you can order with complete peace of mind, as payments made on our site are completely secure. Transmitted data is encrypted and no information is stored.
What forms of payment does BABYRIDE accept?
You can pay on the platform by VISA, Mastercard, Carte Bleue, Masterpass, Paypal or Paylib.
How does the guarantee works ?
To find out more about the Babyride warranty, click here: MANUFACTURER’S WARRANTY
How do I reset my password ?
To change your password, log in to your profile on babyride.fr. and go to “account details”.
Where can I see the status of my order?
If you have a problem with your order, please contact our customer service team.
Our customer service team is available on working days (Monday to Friday) from 9 a.m. to 5 p.m. local time. You can contact us by phone or send us an e-mail.
Our contact details
Telephone: +33 5 64 19 02 02
E-mail: hello@babyride.fr
Fabriquée en France
& éco-conçue
2 ans de garantie
& une garantie de réparabilité à vie*
Service clientèle
Nous restons à votre écoute.
Livraison en 3 semaines
& retours gratuits.
Paiement sécurisé
disponible en 2X sans frais
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