Orderinginformation
France and Contact details
Our customer service team is available on working days (Mon-Fri) from 9am – 5pm local time. You can contact us by phone or e-mail.
Please note : our carriers do not deliver on Saturdays and Sundays.
Customer Support contact details :
France www.babyride.fr ; hello@babyride.fr ; +33 5 64 19 02 02
Payment methods
We accept the following payment methods: Visa, MasterCard, American Express (except UK, Sweden, and Denmark) and PayPal. Your order will be shipped once we have received payment. Please note it may take up to 3 weeks for us to process payment and ship the order from our warehouse (as all our strollers are made on demand). You will receive an e-mail confirmation as soon as your order is ready to be shipped.
Shipping policy
Once you have placed your order, we will check your payment details and process the order in our warehouse. You will receive a shipping confirmation as soon as the order has left the warehouse. Please note that delivery times may differ per country. We always aim to provide you with the earliest shipping date possible. We will, of course, always do our best to make sure your order gets to you as soon as possible. Please note that local carriers may not deliver orders during bank holidays or weekends.
Shipping fees
All orders that include a BABYRIDE stroller or which total value is over €1,000 will be shipped free of charge within the standard delivery times (France and Europe). For all orders that do not include a stroller or which value is less than 1000€, a delivery charge will be added at before validating your order.
Delivery
All orders will be delivered to the shipping address you have provided during the checkout. If our carrier cannot deliver your order, you will receive further instructions per email or text, explaining how, when, and where you can retrieve your parcel. For safety reasons, the carrier may ask for your ID upon delivery of orders over €500.
Warranty and damage issues
Please always make sure to inspect the parcel upon delivery to confirm if everything is in perfect condition. If you have any questions or concerns about your order, please contact us as soon as you have received it. In case of damage, we will arrange for a new product to be delivered as soon as possible.
Tracking and Tracing
Once your order has been dispatched, you will receive a shipping confirmation via e-mail or text.
Missing product/wrong product
After the product has been delivered, please check the contents of the parcel straight away. If you notice a product or any part of it is missing, please contact our Customer Support team within 48 hours of delivery. All BABYRIDE parcels are inspected based on their weight to check for potential irregularities. Certain items will only be replaced as missing at our sole discretion.
Return policy
If you are not 100% satisfied with your purchase, you can return your order within 14 days of the original purchase date to receive a full refund. If you would like to return the product, please keep in mind that in order to return a product, the product must be unused and returned in the same state as you received it, preferably in the original packaging. Of course, we always take into consideration that you might have already taken the product out of the packaging to check if it meets your expectations. In this case, if any damage to the product is observed and you would like to return it, there is a chance you won’t receive a full refund.
All returns are free of charge. If for whatever reason you’re not happy with your purchase, you can return the product through our standard ‘Returns’ process: please use the packaging slip as a returns label, by attaching it to the shipping box. Contact our Customer Support team to inform which product you would like to return. Our Customer Support team will provide you with a return number that you need to add to the return label (this will help speed up the process).
You can either drop off the returned product at the designated courier’s drop-off location or have it picked up by a courier at your address.
Unfortunately, we do not yet support product exchanges at this moment. If you would like to exchange a product, you will still need to go through our standard ‘Returns’ process. After that, you can order a replacement product by placing a new order at Bugaboo.com.
How and when will I get my refund?
How you get a refund depends on the payment method used to place the order. If you select to pay with a credit card or PayPal, the order amount will be refunded to the card or PayPal account used during the order checkout.
The complete refund process, starting the moment you drop off the product to send it back to us, can take up to 14 days.
